Training in the use of internet of Things programs

Creating, development and design of computer programs and computer software, in particular for commercial functions, including for internet of things, for the analysis of business data, for the purpose of business decision making, for data processing, for data management, for analysis and direct data processing applications, for the creation, development and design of databases for enabling database readouts on a real-time basis, and for the rapid evaluation of transaction data; all of the above also for operation by way of a cloud computing model; providing computer software as a service and/or by way of cloud computing, including software for data warehousing, for the analysis of business data, for the purpose of business decision making; information technology outsourcing services; implementation, maintenance, rental, and care of computer programs and software; updating and maintenance of computer programs and computer software, in particular programs relating to the development, creation, programming, execution, function, production, disseminating, distribution, application, use, operating, handling, modifying, sale, maintenance, rental, updating, design and outsourcing; technical consultancy with regard to the creating, development, use and application of computer programs and software; research in the field of computer programs and software; hosting services

Providing business management consulting services; advising businesses in strategic management and development of overall corporate strategy and business initiatives; corporate management consulting services to assist executives in business decision making; advising businesses through the use of consulting tools and techniques that enable strategic business decision making; providing business project management consulting services, namely, predicting project outcomes and modifying project implementation to increase likelihood of success in business transformation projects; providing information in the field of business management; providing information in the field of strategic management and development of overall corporate strategy and business initiatives.

Call recording services; providing access to hosted computer applications through the Internet; providing access to databases storing transcriptions of contact center and call center discussions.

Consulting services in the field of computer software analytics to call centers and contact centers using artificial intelligence and machine learning; consulting services in the field of design, selection, implementation, configuration, and use of computer software systems for others, artificial intelligence and machine learning; software as a service (SaaS) featuring software for use in artificial intelligence and machine learning applications in call centers and contact centers; application service provider (ASP) services featuring software for artificial intelligence and machine learning applications in call centers and contact centers; platform as a service (PaaS) services featuring software for artificial intelligence and machine learning applications in call centers and contact centers; providing temporary use of non-downloadable software featuring software for integrating artificial intelligence and machine learning into applications in call centers and contact centers; software as a service (SaaS) featuring software for contact center management and operation; software as a service (SaaS) featuring software for call center management and operation; software as a service (SaaS) featuring software for providing customer service and customer support; software as a service (SaaS) featuring software for managing and tracking customer service agent performance and workflow; software as a service (SaaS) featuring software for providing analytics to call centers and contact centers using artificial intelligence and machine learning; software as a service (SaaS) featuring software for providing post-call analytics to call centers and contact centers; software as a service (SaaS) featuring software for providing theme and trend detection and grouping of communications with customer service and customer support agents using machine learning; software as a service (SaaS) featuring software for providing real-time analytics of live calls to call centers and contact centers for tracking, prioritizing, resolving, assisting and escalating calls and customer issues; software as a service (SaaS) featuring software for providing real-time analytics of live calls to agents of call centers and contact centers for real-time awareness of issues and suggestions to resolve those issues; software as a service (SaaS) featuring software for transcribing and indexing calls to call centers and contact centers; software as a service (SaaS) featuring software for compiling, indexing and creating a searchable database of calls and contacts to call centers and contact centers; software as a service (SaaS) featuring software for identifying and categorizing calls to call centers and contact centers based on call sentiment, characteristics and keyword phrases; software as a service (SaaS) featuring software for providing post-call training, coaching and feedback to agents in call centers and contact centers to improve agent performance.

Clothing, footwear, headgear, neckwear, belts for clothing, parts and accessories therefore

Recorded or downloadable computer software for contact center management and operation; recorded or downloadable computer software for call center management and operation; recorded or downloadable computer software for providing customer service and customer support; recorded or downloadable computer software for managing and tracking customer service agent performance and workflow; recorded or downloadable computer software for providing analytics to call centers and contact centers using artificial intelligence and machine learning; recorded or downloadable computer software for providing post-call analytics to call centers and contact centers; recorded or downloadable computer software for providing theme and trend detection and grouping of communications with customer service and customer support agents using machine learning; recorded or downloadable computer software for providing real-time analytics of live calls to call centers and contact centers for tracking, prioritizing, resolving, assisting and escalating calls and customer issues; recorded or downloadable computer software for providing real-time analytics of live calls to agents of call centers and contact centers for real-time awareness of issues and suggestions to resolve those issues; recorded or downloadable computer software for transcribing and indexing calls to call centers and contact centers; recorded or downloadable computer software for compiling, indexing and creating a searchable database of calls and contacts to call centers and contact centers; recorded or downloadable computer software for identifying and categorizing calls to call centers and contact centers based on call sentiment, characteristics and keyword phrases; recorded or downloadable computer software for providing post-call training, coaching and feedback to agents in call centers and contact centers to improve agent performance.

Message and conference call transcription services.

Paints, varnishes, lacquers; preservatives against rust and against deterioration of wood; colorants; mordants; raw natural resins; metals in foil and powder form for painters, decorators, printers and artists