Computer software for reviewing and analyzing the content of communications, namely, phone calls, emails, web chats and text messages, for spotting keywords and phrases, evaluating script adherence, improving routing, detecting emotion, and assessing communication metrics,DECEMBER 2011 CIPC PATENT JOURNAL 170 for customer service centers and call centers

Wholesale, retail, selling and marketing services; advertising; business management, business administration; office functions; services rendered by an association for the benefit of its members including services of an association not for gain and association services representing the interests of establishments in the automotive industry; services ancillary and related to the aforegoing all in class 35

Antennae, computer modems, digital signal processors, packet assemblers and disassemblers; Apparatus for recording, transmission or reproduction of sound or images, namely, remote satellite terminals, fiber-optic and microwave connectors, antenna systems comprised of mobile and fixed broadband terminals and computer networking equipment for use with internet and data services; Blank magnetic computer diskettes; Broadband wireless equipment, namely, telecommunications base station equipment for cellular and fixed networking and communications applications; Communication, telecommunication, maritime telecommunications and telephone apparatus and instruments, namely, integrated teleports being satellite ground stations, for communication with aircraft, maritime vessels, and terrestrial communications equipment using low earth orbiting, medium earth orbiting, and geostationary orbiting satellites, c/ku/ka bands being mobile and fixed very small aperture terminal (VSAT) systems, full arc antennas, transportable satellite dishes, satellite gateways; Computer hardware; Computer software for creating searchable databases of information and data related to commercial aviation; Computer software for delivery and use of literary content, namely, computer software for in-transit entertainment systems, wireless handheld devices, smart phones, mobile phones, tablets, laptops, and e-book readers for accessing, viewing, and interacting with electronic publications; Computer software for managing, monitoring, and reporting operations, connectivity, access, content, and capability of telecommunication systems; Computer software for electronic mail processing and routing, administrative file transfer, and immediate payment settlement capability in the nature of payment processing using payment cards and alternative payment processing methods; Computer software for providing an online database in the field of commercial aviation, using information obtained as a result of tracking and analyzing information such as flight schedule data, flight performance data, historical airline data, and historical airport data, for the purpose of interfacing with data sources for collection of data, analysis of that data and presentation of results; Computer software for providing information on available food and beverages on public, private and commercial transportation for use in the sale of such goods and in the management and processing of such sales and the inventory of available goods; Computer software for providing information on available products and purchase thereof on public, private and commercial transportation for use by passengers, crew, and management; Computer software for providing operations and passenger data to operators of public, private, and commercial transportation; Computer software for temporarily delivering content, namely, voice, data, graphics, images, radio, software applications, music, motion pictures, television programs, games and other audio and video content, to users on a timed basis; Computer software for the collection and compilation of information into computer databases in the field of commercial aviation, including information obtained as a result of tracking and analyzing flight schedule data, flight performance data, historical airline data, and historical airport data; Computer software to manage a wireless communications network comprising antennae, transmitters, receivers, modems, processors, assemblers, disassemblers, very small aperture terminals and handsets; Data processing apparatus and instruments, namely, shipboard local area networks LANs; Display hardware for use in airplanes comprised of a monitor, with or without a computer, cables, operating software, emergency battery back-up power pack, interface connectors, all for use with the monitor by airplane pilots, for use in navigation systems; Downloadable content in the nature of computer graphics, data files featuring airline operations information, consumer airline behavior, supply chain management data, in-flight consumer transaction data, passenger metadata, motion pictures in the field of family entertainment, action adventure, comedy, crime, mystery, drama, fantasy, historical, historical fiction, horror, romance, satire, sports, science fiction, thriller, animation, television programs in the field of family entertainment, action adventure, comedy, crime, mystery, drama, fantasy, historical, historical fiction, horror, romance, satire, sports, science fiction, thriller, animation, electronic games, literary works being audio books, fiction books, nonfiction books, magazines, tabloids, newspapers, journals, music, electronic data files featuring in-flight information in the nature of gate information for connecting flights, information on future flights, information on purchasing other flights, travel accommodations, flight data for an ongoing flight, airline traffic control information, speed and heading information, maps, weather, advertisements, airport and local transportation options, travel information, information about goods and services for purchase, and communications applications software for using and accessing video, audio, and text chat applications, email, voice over internet protocols, multiplayer game communications system, wireless phone calling; Electronic database in the field of commercial aviation for tracking and analyzing information such as flight schedule data, flight performance data, historical airline data, and historical airport data recorded on computer media; Equipment for broadband connectivity aboard commercial aircraft, namely, an aircraft satellite antenna system comprising satellite dishes and amplifiers, computer server management unit in the nature of a computer, satellite modem, flight attendant control panel, wireless routers and network operations center computer servers, switches and routers; Thin film transistor (TFT) liquid crystal display (LCD) touch screen comprised of monitor hardware and operating software for navigation use by airplane pilots

Providing an online computer database for collecting and reporting business-related information in the field of commercial aviation, including information obtained as a result of tracking and analyzing information such as flight schedule data, flight performance data, historical airline data, and historical airport data; providing an online searchable database featuring business-related information in the field of commercial aviation data, namely, information collected from tracking and analyzing information such as flight schedule data, flight performance data, historical airline data, and historical airport data regarding business operations; providing information, news and current events relating to business and politics

Entertainment information; entertainment services, namely, providing temporary use of non-downloadable electronic games; entertainment services, namely, provision of non-downloadable audio programs, videos, and multimedia programs featuring music, television programs in the field of drama, action, horror, comedy, variety, reality, news, sports, and children's programming, movies, and interactive games via an inflight entertainment system; motion picture, television, radio, and music editing and dubbing services; multimedia entertainment services, namely, motion picture, television, radio, and music post production services; providing information, news and current events relating to books, celebrity gossip news, comedy, comedy shows, education, entertainment news, education on environmentally conscious and green conduct issues, fine arts, humor, movies, television, music, performing arts, popular culture, and sports

Computer services, namely, providing virtual and non-virtual application servers, web servers, file servers, co-location servers, load balancing servers, redundancy servers, media servers and database servers to third party computing and data storage facilities; graphic design; hosting the software, websites and other computer applications of others on a virtual private server; software as a service (SAAS) services, namely, software for web browsing, email, enterprising resource planning (ERP), and customer relationship management (CRM); software development; web site design services; installation, repair and maintenance of computer software installations; providing information, news and current events relating to technology and weather; Software as a service (SAAS) services featuring software for enabling customers to browse and select from a catalogue of available digital content including films, television programs, radio programs, digital ebooks and magazines, and video games to purchase licenses to distribute that content to third parties and for tracking the access of that content by customers and third parties for purposes of returning license fees to the owners of that digital content

Call center services for others, namely, recruitment of participants and investigators for clinical trials using telephone call centers; laboratory supply order fulfillment services using call centers; supply order fulfillment services in the fields of pharmaceuticals, pharmacogenomic, biotechnical, and medical products and devices for participants in clinical trials, healthcare providers, and clinical trial investigators using call centers; supply chain management services using call centers; business consultation services in the fields of supply chain logistics, analysis, verification and regulation compliance using call centers; marketing services for the pharmaceutical and medical product and device industries using call centers;

Psychometric testing.;

Providing temporary use of web-based software for providing access to information and data in the pharmaceutical, pharmacogenomic, biotechnical and medical products and devices, life sciences, medical, health care, health management and disease management fields and for organizing and analyzing said data and information and preparing reports therefrom; providing information relating to the development and validation of drugs, pharmaceutical products, medical products, medical devices and biologics; call center services for others, namely, clinical trial monitoring services using telephone call centers staffed by clinical research administrators to remotely monitor clinical trials data to ensure data integrity, data validity and compliance with approved study protocols; providing technical support services via telephone to others in the nature of technical support for computer software and computer hardware used in clinical trial studies; call center services for others, namely, providing information using call centers in the field of clinical trials to participants in clinical trials, to healthcare providers, to clinical trial investigators, and to sponsors of clinical trials;