Call recording services; providing access to hosted computer applications through the Internet; providing access to databases storing transcriptions of contact center and call center discussions.

Education; providing of training; entertainment; sporting and cultural activities.

Consulting services in the field of computer software analytics to call centers and contact centers using artificial intelligence and machine learning; consulting services in the field of design, selection, implementation, configuration, and use of computer software systems for others, artificial intelligence and machine learning; software as a service (SaaS) featuring software for use in artificial intelligence and machine learning applications in call centers and contact centers; application service provider (ASP) services featuring software for artificial intelligence and machine learning applications in call centers and contact centers; platform as a service (PaaS) services featuring software for artificial intelligence and machine learning applications in call centers and contact centers; providing temporary use of non-downloadable software featuring software for integrating artificial intelligence and machine learning into applications in call centers and contact centers; software as a service (SaaS) featuring software for contact center management and operation; software as a service (SaaS) featuring software for call center management and operation; software as a service (SaaS) featuring software for providing customer service and customer support; software as a service (SaaS) featuring software for managing and tracking customer service agent performance and workflow; software as a service (SaaS) featuring software for providing analytics to call centers and contact centers using artificial intelligence and machine learning; software as a service (SaaS) featuring software for providing post-call analytics to call centers and contact centers; software as a service (SaaS) featuring software for providing theme and trend detection and grouping of communications with customer service and customer support agents using machine learning; software as a service (SaaS) featuring software for providing real-time analytics of live calls to call centers and contact centers for tracking, prioritizing, resolving, assisting and escalating calls and customer issues; software as a service (SaaS) featuring software for providing real-time analytics of live calls to agents of call centers and contact centers for real-time awareness of issues and suggestions to resolve those issues; software as a service (SaaS) featuring software for transcribing and indexing calls to call centers and contact centers; software as a service (SaaS) featuring software for compiling, indexing and creating a searchable database of calls and contacts to call centers and contact centers; software as a service (SaaS) featuring software for identifying and categorizing calls to call centers and contact centers based on call sentiment, characteristics and keyword phrases; software as a service (SaaS) featuring software for providing post-call training, coaching and feedback to agents in call centers and contact centers to improve agent performance.

Scientific, nautical, surveying, electric, photographic, cinematographic, optical, weighing, measuring, signalling, checking (supervision), life-saving and teaching apparatus and instruments; apparatus for recording, transmission or reproduction of sound or images; magnetic data carriers, recording discs; automatic vending machines and mechanisms for coin-operated apparatus; cash registers, calculating machines, data processing equipment and computers; computer hardware and peripheral devices; computer software and programs; computer games; compact discs, cassettes, tapes, records, GLVFVILOPVGYG�VDQGYLGHRVGDWDVWRUDJHPHGLDaudio and audio visual recordings; telecommunication apparatus; mobile phone accessories; screensavers; downloadable ringtones and graphics for cellular telephones; video clips; downloadable electronic publications; books recorded on discs or tapes; electronic tickets; parts, fittings, components and accessories for all the aforementioned goods.

Coats; footwear; gloves; headwear; jacket liners; jackets; mittens; pants; parkas; scarves; shirts; ski bibs; socks; sweaters; vests

Advertising; business management; business administration; office functions; media research and consultation; planning, buying and negotiating advertising and media space and time; advertising, promotional and marketing services; business and business management services; advisory and consultation services in the field of advertising and business and providing advertising for others online over a global computer information network; publicity services; production of advertising matter and commercials; public relations services; market research and market analysis; research and information services relating to business, advertising and marketing; statistical analysis and compilation; opinion polling services; provision of information relating to the aforesaid; provision of the aforesaid services on-line from a computer database or a global computer network; compilation of advertisements for use as web pages on a global computer network; providing media services in the field of one-to-one advertising and marketing, namely, the planning and purchase of media time and space for direct marketing advertising; digital and online advertising; the placement of advertising in the media; organization of promotional campaigns and related consultancy services; data processing; analysis and study of information collected on consumer opinions and behavior through market research and advertising studies; compilation, collection and systemization of data and information; loyalty, incentive and bonus program services; online auctioneering services; services related to and ancillary to all the aforementioned services.

Insurance; financial affairs; monetary affairs; real estate affairs; providing a wide range of information and analysis to financial institutions by electronic means in connection with credit, debit, stored value and other payment cards, specifically, cardholder spending, fraud, risk management, terminated merchants, reporting of charge backs, retrievals and exceptions; providing financial services information via a global computer network ; banking and credit services; services of credit, debit, purchasing, cash payment and prepayment cards; provision of financial account details, namely, cash balances, deposits and withdrawals to cardholders through automatic teller machines; financial settlement and authorisation services; foreign currency transfers; electronic payment services, namely, electronic processing and transmission of bill payment data; cardholder financial authorisation and debt settlement services; online banking services; investment services including the services of insurance and assurance agents, insurance and assurance brokers, insurers, financiers, investment consultants and agents; mortgage banking, providing loans, consultancy, insurance and financial services of all kinds.

Alcoholic beverages, except beers; wines, spirits and liqueurs; alcoholic preparations for making beverages.

Advertising; business management, organization and administration; office functions; retail and online retail.

Recorded or downloadable computer software for contact center management and operation; recorded or downloadable computer software for call center management and operation; recorded or downloadable computer software for providing customer service and customer support; recorded or downloadable computer software for managing and tracking customer service agent performance and workflow; recorded or downloadable computer software for providing analytics to call centers and contact centers using artificial intelligence and machine learning; recorded or downloadable computer software for providing post-call analytics to call centers and contact centers; recorded or downloadable computer software for providing theme and trend detection and grouping of communications with customer service and customer support agents using machine learning; recorded or downloadable computer software for providing real-time analytics of live calls to call centers and contact centers for tracking, prioritizing, resolving, assisting and escalating calls and customer issues; recorded or downloadable computer software for providing real-time analytics of live calls to agents of call centers and contact centers for real-time awareness of issues and suggestions to resolve those issues; recorded or downloadable computer software for transcribing and indexing calls to call centers and contact centers; recorded or downloadable computer software for compiling, indexing and creating a searchable database of calls and contacts to call centers and contact centers; recorded or downloadable computer software for identifying and categorizing calls to call centers and contact centers based on call sentiment, characteristics and keyword phrases; recorded or downloadable computer software for providing post-call training, coaching and feedback to agents in call centers and contact centers to improve agent performance.