Electric heaters; heating filaments, electric; apparatus for steam generating; tobacco roasters; cooling installations for tobacco.

Cigarettes; tobacco; tobacco and smokers' articles; tobacco substitutes; cigars; electronic cigarettes; electronic cigarette cartridges; nicotine solutions for use in electronic cigarettes; liquid nicotine solutions for use in electronic cigarettes; liquid solutions for use in electronic cigarettes; flavorings, other than essential oils, for use in electronic cigarettes; humidors; cigar cutters; ashtrays for smokers; neck chains for electronic cigarettes; atomizers for electronic cigarettes; smokers' articles (including lighters for smokers); sticks for cleaning and disinfecting electronic cigarettes; cleaning implement for electronic cigarettes; cleaning brushes for electronic cigarettes; pads for cleaning electronic cigarettes; brushes for cleaning electronic cigarettes; stick for cleaning electronic cigarettes; cleaning apparatus for electronic cigarettes; cleaners for electronic cigarettes; cover case for electronic cigarette devices; protective cases for electronic cigarettes; decorative covers for electronic cigarettes; electric cleaners for electronic cigarettes; USB adapter for electronic cigarettes.

Surgical, medical, dental and veterinary apparatus and instruments, including but not limited to hypodermic needles and syringes, lancets, scalpels and scalpel blades, draining tubes, protective clothing and gloves for surgical and medical purposes; oxygen masks; catheters; blood testing and arterial blood pressure measuring apparatus; orthopedic articles; therapeutic and assistive apparatus adapted for the disabled; suture materials.

Fishing tackle including but not limited to reels for fishing; rods for fishing; lines for fishing; hooks for fishing; lures (artificial) for fishing; bait for the use in fishing; artificial fishing bait; synthetic fishing bait; ground fishing bait; freeze dried fishing bait; scent bait for use in fishing; artificial chum for fishing; floats for fishing; fishing weights (sinkers); nets for fishing; fishing tackle containers; parts and accessories for fishing.

Call recording services; providing access to hosted computer applications through the Internet; providing access to databases storing transcriptions of contact center and call center discussions.

Consulting services in the field of computer software analytics to call centers and contact centers using artificial intelligence and machine learning; consulting services in the field of design, selection, implementation, configuration, and use of computer software systems for others, artificial intelligence and machine learning; software as a service (SaaS) featuring software for use in artificial intelligence and machine learning applications in call centers and contact centers; application service provider (ASP) services featuring software for artificial intelligence and machine learning applications in call centers and contact centers; platform as a service (PaaS) services featuring software for artificial intelligence and machine learning applications in call centers and contact centers; providing temporary use of non-downloadable software featuring software for integrating artificial intelligence and machine learning into applications in call centers and contact centers; software as a service (SaaS) featuring software for contact center management and operation; software as a service (SaaS) featuring software for call center management and operation; software as a service (SaaS) featuring software for providing customer service and customer support; software as a service (SaaS) featuring software for managing and tracking customer service agent performance and workflow; software as a service (SaaS) featuring software for providing analytics to call centers and contact centers using artificial intelligence and machine learning; software as a service (SaaS) featuring software for providing post-call analytics to call centers and contact centers; software as a service (SaaS) featuring software for providing theme and trend detection and grouping of communications with customer service and customer support agents using machine learning; software as a service (SaaS) featuring software for providing real-time analytics of live calls to call centers and contact centers for tracking, prioritizing, resolving, assisting and escalating calls and customer issues; software as a service (SaaS) featuring software for providing real-time analytics of live calls to agents of call centers and contact centers for real-time awareness of issues and suggestions to resolve those issues; software as a service (SaaS) featuring software for transcribing and indexing calls to call centers and contact centers; software as a service (SaaS) featuring software for compiling, indexing and creating a searchable database of calls and contacts to call centers and contact centers; software as a service (SaaS) featuring software for identifying and categorizing calls to call centers and contact centers based on call sentiment, characteristics and keyword phrases; software as a service (SaaS) featuring software for providing post-call training, coaching and feedback to agents in call centers and contact centers to improve agent performance.

Recorded or downloadable computer software for contact center management and operation; recorded or downloadable computer software for call center management and operation; recorded or downloadable computer software for providing customer service and customer support; recorded or downloadable computer software for managing and tracking customer service agent performance and workflow; recorded or downloadable computer software for providing analytics to call centers and contact centers using artificial intelligence and machine learning; recorded or downloadable computer software for providing post-call analytics to call centers and contact centers; recorded or downloadable computer software for providing theme and trend detection and grouping of communications with customer service and customer support agents using machine learning; recorded or downloadable computer software for providing real-time analytics of live calls to call centers and contact centers for tracking, prioritizing, resolving, assisting and escalating calls and customer issues; recorded or downloadable computer software for providing real-time analytics of live calls to agents of call centers and contact centers for real-time awareness of issues and suggestions to resolve those issues; recorded or downloadable computer software for transcribing and indexing calls to call centers and contact centers; recorded or downloadable computer software for compiling, indexing and creating a searchable database of calls and contacts to call centers and contact centers; recorded or downloadable computer software for identifying and categorizing calls to call centers and contact centers based on call sentiment, characteristics and keyword phrases; recorded or downloadable computer software for providing post-call training, coaching and feedback to agents in call centers and contact centers to improve agent performance.

Message and conference call transcription services.

Scientific, research, navigation, surveying, photographic, cinematographic, audiovisual, optical, weighing, measuring, signalling, detecting, testing, inspecting, life-saving and teaching apparatus and instruments; apparatus and instruments for conducting, switching, transforming, accumulating, regulating or controlling the distribution or use of electricity; apparatus and instruments for recording, transmitting, reproducing or processing sound, images or data; recorded and downloadable media, computer software, blank digital or analogue recording and storage media; mechanisms for coin-operated apparatus; cash registers, calculating devices; computers and computer peripheral devLFHVGLYLQJVXLWVGLYHUV�masks, ear plugs for divers, nose clips for divers and swimmers, gloves for divers, breathing apparatus for underwater swimming; fire-extinguishing apparatus