Call recording services; providing access to hosted computer applications through the Internet; providing access to databases storing transcriptions of contact center and call center discussions.

Consulting services in the field of computer software analytics to call centers and contact centers using artificial intelligence and machine learning; consulting services in the field of design, selection, implementation, configuration, and use of computer software systems for others, artificial intelligence and machine learning; software as a service (SaaS) featuring software for use in artificial intelligence and machine learning applications in call centers and contact centers; application service provider (ASP) services featuring software for artificial intelligence and machine learning applications in call centers and contact centers; platform as a service (PaaS) services featuring software for artificial intelligence and machine learning applications in call centers and contact centers; providing temporary use of non-downloadable software featuring software for integrating artificial intelligence and machine learning into applications in call centers and contact centers; software as a service (SaaS) featuring software for contact center management and operation; software as a service (SaaS) featuring software for call center management and operation; software as a service (SaaS) featuring software for providing customer service and customer support; software as a service (SaaS) featuring software for managing and tracking customer service agent performance and workflow; software as a service (SaaS) featuring software for providing analytics to call centers and contact centers using artificial intelligence and machine learning; software as a service (SaaS) featuring software for providing post-call analytics to call centers and contact centers; software as a service (SaaS) featuring software for providing theme and trend detection and grouping of communications with customer service and customer support agents using machine learning; software as a service (SaaS) featuring software for providing real-time analytics of live calls to call centers and contact centers for tracking, prioritizing, resolving, assisting and escalating calls and customer issues; software as a service (SaaS) featuring software for providing real-time analytics of live calls to agents of call centers and contact centers for real-time awareness of issues and suggestions to resolve those issues; software as a service (SaaS) featuring software for transcribing and indexing calls to call centers and contact centers; software as a service (SaaS) featuring software for compiling, indexing and creating a searchable database of calls and contacts to call centers and contact centers; software as a service (SaaS) featuring software for identifying and categorizing calls to call centers and contact centers based on call sentiment, characteristics and keyword phrases; software as a service (SaaS) featuring software for providing post-call training, coaching and feedback to agents in call centers and contact centers to improve agent performance.

Message and conference call transcription services.

Clothing, footwear, headwear

Providing online marketplaces for sellers and buyers of goods and services; providing evaluative feedback and ratings of sellers' goods and services, the value and prices of sellers' goods, buyers' and sellers' performance, delivery, and overall experience in connection therewith; providing a searchable online advertising guide featuring the goods and services of online vendors; providing a searchable online evaluation database for buyers and sellers; advertising and advertisement services; customer loyalty services and customer club services for commercial, promotional and advertising purposes; promoting the goods and services of others; online retail services; online services, namely searching examining and comparing variety of goods and services via internet website; the bringing together, for the benefit of others, a variety of goods and services enabling customers to view and purchase these goods and services from an internet website; all included in class 35

Online Publishing of newsletters and reports in the field of diamonds, precious gems and jewelry

Operating online marketplaces for the trading of diamonds, precious gems, and jewelry, facilitation of diamond transactions, precious gems transactions and jewelry transactions, including the facilitation of the negotiation process and the execution of the transaction; providing an online database featuring information in the field of diamonds, precious gems, and jewelry, providing information management services, namely, transaction information, shipment processing, preparing shipping documents and invoices, tracking documents, packages and freight over computer networks, intranets and internets; arranging for appraisal and gemological services, namely grading and certification of diamonds and precious gems; maintaining online website featuring data and information in the field of diamonds, precious gems and jewelry; all included in class 14

Providing online brokerage and clearing house services in the field of diamonds, precious gems and jewelry; providing financial information in the field of diamonds, precious gems and jewelry; providing a database of appraisal information in the field of diamonds, precious gems and jewelry; providing pricing information in the field of diamonds, precious gems and jewelry, including asking prices, price statistics and trends and price indexes; clearing and reconciling financial transactions via a global computer network; providing a wide variety of financial services, processing and transmission of bills and payments thereof, and insurance for financial transactions; online financial services; online secured payment services; means of payment for secured financial transactions over the internet; all included in Class 36

Data processing equipment, computers; computer software including electronic financial platform that accommodates multiple types of payment and debt transactions, applications for use by operators and consumers; parts and accessories for the aforegoing included in class 9.

Offering for sale of goods and/or services in the retail and/or wholesale trade including vehicle and spare parts procurement, direct vehicle sales, vehicle; advertising services; business services; business administration, business management and consultancy services; business support services; payroll services; personnel services; systemization of information into computer databases; commercial trading and consumer information services "telematics"; management and operation of a call centre; office functions; franchising services; information services; all the aforementioned including those services rendered on-line via the internet and/or a computer database; Business risk assessment services; Data management services for use in debt collection, namely, electronic data collection and on-line claims management; advisory and consultancy services related to the aforegoing, all included in class 35