Scientific and technological services and research and design relating thereto; industrial analysis and research services; design and development of computer hardware and software; computer services; integration of computer systems and networks; computer and network security services; computer network services; computer technical support services; back-up services for computer hard drive data; providing virtual and non virtual application servers, web servers, file servers, co-location servers, load balancing servers, redundancy servers, media servers and database servers of variable capacity to third party computing and data storage facilities; services ancillary and related to the aforegoing

Game software; computer game software; downloadable computer programs, namely, game software for use on computers, video game players, and electronic and wireless devices.

computer software; computer software applications; computer software platforms, recorded or downloadable; recorded and downloadable media, blank digital or analogue recording and storage media; goods ancillary to the foregoing in class 9

Providing a website featuring non-downloadable game software; providing temporary use of non-downloadable game software; providing online non-downloadable game software; entertainment services, namely, providing on-line computer games; entertainment services, namely, providing online video games; entertainment services, namely, providing online electronic games; entertainment services, namely, providing temporary use of non-downloadable electronic games; entertainment services, namely, providing temporary use of non-downloadable computer games; entertainment services, namely, providing temporary use of non-downloadable video games.

Shower gel, not for medical use; hair emollients; hair treatment preparations; bath soaps in gel form, not for medical use; face and body creams for cosmetic use; hair spray; hair dyes; hair lighteners; hair lacquers; nail polish; cosmetic hair lotions; hair removing creams; eye make-up; cosmetic preparations for the face; hair conditioners; shampoos; hair oils; cosmetic preparations for the hair; cosmetic preparations for skin care; perfumery; potpourris (fragrances); hair gels; cosmetic preparations for body care; colour removing preparations; shining preparations (polish); cosmetic preparations for baths; cosmetic preparations for skin care; hair care creams for cosmetic use.

Hairdressing; beauty salon services.

Tweezers; eyelash applicators, namely, devices for holding and positioning false eyelashes while affixing to the eyelashes; eyelash tweezers; eyelash curlers; eyelash separators.

Call recording services; providing access to hosted computer applications through the Internet; providing access to databases storing transcriptions of contact center and call center discussions.

Consulting services in the field of computer software analytics to call centers and contact centers using artificial intelligence and machine learning; consulting services in the field of design, selection, implementation, configuration, and use of computer software systems for others, artificial intelligence and machine learning; software as a service (SaaS) featuring software for use in artificial intelligence and machine learning applications in call centers and contact centers; application service provider (ASP) services featuring software for artificial intelligence and machine learning applications in call centers and contact centers; platform as a service (PaaS) services featuring software for artificial intelligence and machine learning applications in call centers and contact centers; providing temporary use of non-downloadable software featuring software for integrating artificial intelligence and machine learning into applications in call centers and contact centers; software as a service (SaaS) featuring software for contact center management and operation; software as a service (SaaS) featuring software for call center management and operation; software as a service (SaaS) featuring software for providing customer service and customer support; software as a service (SaaS) featuring software for managing and tracking customer service agent performance and workflow; software as a service (SaaS) featuring software for providing analytics to call centers and contact centers using artificial intelligence and machine learning; software as a service (SaaS) featuring software for providing post-call analytics to call centers and contact centers; software as a service (SaaS) featuring software for providing theme and trend detection and grouping of communications with customer service and customer support agents using machine learning; software as a service (SaaS) featuring software for providing real-time analytics of live calls to call centers and contact centers for tracking, prioritizing, resolving, assisting and escalating calls and customer issues; software as a service (SaaS) featuring software for providing real-time analytics of live calls to agents of call centers and contact centers for real-time awareness of issues and suggestions to resolve those issues; software as a service (SaaS) featuring software for transcribing and indexing calls to call centers and contact centers; software as a service (SaaS) featuring software for compiling, indexing and creating a searchable database of calls and contacts to call centers and contact centers; software as a service (SaaS) featuring software for identifying and categorizing calls to call centers and contact centers based on call sentiment, characteristics and keyword phrases; software as a service (SaaS) featuring software for providing post-call training, coaching and feedback to agents in call centers and contact centers to improve agent performance.

Recorded or downloadable computer software for contact center management and operation; recorded or downloadable computer software for call center management and operation; recorded or downloadable computer software for providing customer service and customer support; recorded or downloadable computer software for managing and tracking customer service agent performance and workflow; recorded or downloadable computer software for providing analytics to call centers and contact centers using artificial intelligence and machine learning; recorded or downloadable computer software for providing post-call analytics to call centers and contact centers; recorded or downloadable computer software for providing theme and trend detection and grouping of communications with customer service and customer support agents using machine learning; recorded or downloadable computer software for providing real-time analytics of live calls to call centers and contact centers for tracking, prioritizing, resolving, assisting and escalating calls and customer issues; recorded or downloadable computer software for providing real-time analytics of live calls to agents of call centers and contact centers for real-time awareness of issues and suggestions to resolve those issues; recorded or downloadable computer software for transcribing and indexing calls to call centers and contact centers; recorded or downloadable computer software for compiling, indexing and creating a searchable database of calls and contacts to call centers and contact centers; recorded or downloadable computer software for identifying and categorizing calls to call centers and contact centers based on call sentiment, characteristics and keyword phrases; recorded or downloadable computer software for providing post-call training, coaching and feedback to agents in call centers and contact centers to improve agent performance.