Downloadable computer software for use in managing and controlling customer contact centers and workforce optimization capabilities in the nature of initiating, integrating, routing, controlling and monitoring inbound and outbound customer contacts through one or more multiple channels including public switched telephone networks (PSTN), VoIP telephone contacts, email, web, chat, IM, SMS, text, social media and facsimile contacts; Downloadable computer software for controlling telecommunication systems utilized by customer contact centers comprised of Central and private telephone switches, interactive voice response units (IVR) and telephone dialers; Downloadable computer software for managing and controlling customer contact center Automatic Call Distribution (ACD), auto dialer, outbound predictive dialing and campaign management; Downloadable computer software for intelligent contact routing via telephone, email, web, chat, IM,SMS, text, social media and fax; Downloadable computer software used to support the activities of contact center customer service representatives and contact center managers in the nature of managing and controlling customer contact center Automatic Call Distribution (ACD), auto dialer, outbound predictive dialing and campaign management; Downloadable computer software for intelligent contact routing via telephone, email, web, chat, IM,SMS, text, social media and fax; Downloadable computer software used to support the activities of contact center customer service representatives and contact center managers in the nature of real-time and historical contact center report generation, creating desktop and management tools for customer contact centers, creating and managing workforce schedules, workforce job performance and workforce skills; Downloadable computer software for managing web chat, interactive voice response (IVR),real-time and historical contact center report generation and customer contact blending by managing both inbound and outbound telephone calls and inbound and outbound contacts through one or more multiple channels including public switched telephone networks (PSTN),VoIP telephone contacts, email, web, chat, IM, social media and facsimile contacts; Downloadable computer software for creating desktop and management tools for customer contact centers; Downloadable computer software for integrating customer relationship management with customer contact centers; Downloadable computer software for the creation, development and deployment of computer telephony applications, for integration of customer communications networks and telecommunications networks, and for routing management, enhancement, and configuration of communications over telecommunications and computer communications networks; Downloadable computer software for use in connection with customer contact centers and back office operations, namely, providing workforce management, contact interaction quality monitoring, call recording, call screening, contact surveys, eLearning, performance management, speech analytics, coaching, desktop analytics and PCI compliance; Downloadable computer software for use in parsing, speech tagging, and accessing morphological information in an application programming interface in the field of software programming and development

Consulting services in the field of designing software and hardware, implementing software and hardware, and software and hardware system integration, for use in customer contact centers, customer relationship management and workforce optimization; Consulting services in the field of optimizing the operational performance, controlling the operational performance and monitoring the operational performance of reporting software and hardware used for customer contact centers, customer relationship management and work force optimization; Software as a service (SAAS) services, namely, hosting software for use by others for use in managing and controlling customer contact centers and workforce optimization capabilities, in the nature of initiating, integrating, routing, controlling and monitoring inbound and outbound customer contacts through one or more multiple channels including public switched telephone networks (PSTN), VoIP telephone contacts, email, web, chat, IM, SMS, text, social media and facsimile contacts; Providing temporary use of online non-downloadable software for controlling telecommunication systems utilized by customer contact centers comprised of Central and private telephone switches, interactive voice response units (IVR) and telephone dialers; providing temporary use of non-downloadable software for managing and controlling customer contact center Automatic Call Distribution(ACD), auto dialer, outbound predictive dialing and campaign management; Providing temporary use of online non-downloadable software used for intelligent contact routing via telephone, email, web, chat, IM, SMS, text, social media and fax; Providing temporary use of online non-downloadable software used to support the activities of contact center customer service representatives and contact center managers in the nature of managing and controlling customer contact center Automatic Call Distribution(ACD), auto dialer, outbound predictive dialing and campaign management; Providing temporary use of online non-downloadable software used to manage web chat, interactive voice response (IVR), real-time and historical contact center report generation and customer contact blending by managing both inbound and outbound telephone calls and inbound and outbound contacts through one or more multiple channels including public switched telephone networks (PSTN), VoIP telephone contacts, email, web, chat, IM, social media and facsimile contacts; Providing temporary use of online non-downloadable software used to create desktop and management tools for customer contact centers; Providing temporary use of online non-downloadable software used to integrate customer relationship management with customer contact centers; Providing temporary use of online non-downloadable software for the creation, development and deployment of computer telephony applications, for integration of customer communications networks and telecommunications networks, and for routing management, enhancement, and configuration of communications over telecommunications and computer communications networks; Providing temporary use of online non-downloadable computer software for use in connection with customer contact centers and back office operations, namely, providing temporary use of non-downloadable computer software providing workforce management, contact interaction quality monitoring, call recording, call screening, contact surveys, eLearning, performance management, speech analytics, coaching, desktop analytics and PCI compliance; Providing temporary use of online non-downloadable software for use in parsing, speech tagging, and accessing morphological information in an application programming interface in the field of software programming and development

Ceramic tiles; ceramic tiles (floor); ceramic tiles (wall); ceramic tiles for covering floors; ceramic tiles for covering walls; ceramic tiles for external floors; ceramic tiles for external walls; ceramic tiles for flooring of building; ceramic tiles for internal floors; ceramic tiles for internal walls; decorative ceramic tiles for floors; decorative ceramic tiles for walls; decorative ceramic tiles for work tops; articles of ceramics for building purposes; ceramic articles for construction purposes; ceramic floor coverings; ceramic floor tiles; ceramic wall coverings; ceramic wall tiles; tiles made of ceramic materials for building purposes; tiles of ceramic; wall covering tiles of ceramic; floor tiles, not of metal; non-metallic bathroom tiles; non-metallic building tiles; non-metallic ceiling tiles; non-metallic ceiling tiles having sound insulation properties; non-metallic flooring tiles; non-metallic kitchen tiles; non-metallic roof tiles; non-metallic roofing tiles; non-metallic tiles; non-metallic tiles for building; non-metallic tiles for ceiling cladding; non-metallic tiles for decoration; non-metallic tiles for floors; non-metallic wall covering tiles; roofing tiles, not of metal; tiles of porcelain; tiles, not of metal; tiles, not of metal, for building; wall tiles, not of metal.

Pharmaceutical preparations;

A medical diagnostic device for testing genetic material; a medical device and software sold as a unit for nucleic acid detection; medical diagnostic apparatus for detecting disease.

Providing medical and scientific research information via the internet; research and development of new products.

Advertising; business management; business administration; office functions; management services related to the sugar purchase/sales business, administration services related to the sugar purchase/sales business, business intermediation services in the marketing and promotion of raw materials sold in bulk for agriculture, as well as unrefined and/or white sugar; business intermediation services related to wholesale and retail markets for raw materials sold in bulk, in addition to unrefined and/or white sugar; management assistance and consultancy services related to the sugar purchase/sale segments; market studies and survey services related to suppliers/offerors of agricultural raw material sold in bulk, as well as unrefined and/or white sugar, for wholesale and retail markets

Games and playthings; gymnastic and sporting articles not included in other classes; decorations for Christmas trees.;

Insurances; financial affairs; monetary affairs; real estate affairs; trade financing transactions, commodities management, credit offer, risks management analysis and consultation services, all of them related to bulk agricultural raw materials and unrefined and/or white sugar

Financial affairs; monetary affairs