Business communication interfaces for computers and multimedia devices, and collaboration software applications that manage multiple interactions and channels of communications in any media, including voice, video, instant messaging, e-mail and social media, and integrates with enterprise and social media contacts, e-mail accounts, instant messaging sessions, voice, video and data conferencing application; software platform for providing communication devices with uniform access to communication applications; software for integrating communication devices with communication applications; software for performing application integration; client software for providing user interface between and integration of communication devices to communication applications; software for providing on-line access to cloud based services in the field of enterprise communications; an application development platform for the addition, deployment and integration of collaboration applications across multiple communication systems and devices; an application development platform providing third party call control, flexible call leg and serial forking communications functions, database persistence, support for connections to additional applications, presence services; engagement design, work assignment call reconstruction and real-time speech support; customer and enterprise data repositories (Context Store), native mobile and mobile web applications, web collaboration, SMS, email, and text interactions, SMS/text alerts and notifications, click to call, click to video chat, visual workflow design and workflow automation; an application development platform for the direction and redirection of information, monitoring of words and other information exchanged in a communications system, capture and distribution of logistical information; and identification and classification of customers; computer software for comprehensive integrated application platforms, management tools, and services to enable rapid development and deployment of solutions on premise or in private or public clouds by enterprise and service providers

Providing cloud-based services, namely, development and testing of communications and collaboration applications; scientific and technological engineering services in the fields of telecommunications; monitoring of computer software; providing online non-downloadable software applications that manage voice, video and data communications over a computer network; providing access to virtual hardware, software, and data storage services in a virtual environment, namely, providing virtual computer systems and virtual computer environments through cloud computing; providing a cloud-based laboratory environment, namely, providing virtual computer systems and virtual computer environments through cloud computing; providing computer software design services, technical support services in the nature of troubleshooting of computer software problems, and managing the web sites of others, all the foregoing providing in the fields of communications, local area and wide area networks, data processing centers, and video conferencing networks; design, implementation, installation, management and maintenance of local and wide area networks, and virtual private networks, namely, planning and development of electronic communications networks

Computer software for use in the operation, management and reporting of telecommunications contact centers; Computer software for providing telecommunications contact centers with cloud-based services and social media access in its operation, management and reporting

Non-downloadable software platform for contact center and customer interaction management, namely, a software platform that provides intelligent multichannel routing, distributing, queuing, auditing, real-time reporting, tracking, recording and storage of all customer interactions across every customer interaction channel, namely, voice, email, SMA, web chat, social media and text and that stores and manages customer data; Providing cloud-based, online non-downloadable software for management of contact center platforms; Providing on-line non-downloadable software that allows users to utilize VOIP communication services, instant messaging communication services, and video communication services; Providing on-line, non-downloadable software for communication via the internet; Providing on-line, non-downloadable software for enabling subscribers to communicate via the internet; Providing on-line non-downloadable software for live chat; Providing on-line non-downloadable software for real-time customer support, customer service and customer engagement; Providing on-line non-downloadable software that allows customers to converse with a customer service representative in real time via live chats

Cloud telecommunication services in the nature of providing access to telecommunication networks

Application service provider (ASP) featuring software for use in telephony and messaging applications namely, a hosted software service used to connect VOIP telephone handsets or software based telephone applications through the internet for the purpose of making telephone calls; Application service provider (ASP) featuring software for persistent collaboration and communications environments through allowing users to communicate in both real time and asynchronous modes, with one or multiple other users, via at least one of text, voice, and video; Application service provider (ASP) featuring software which provides a contextual repository of communications artifacts that enable users to review previous communications sorted or selected by participants, subject, date/time, and other parameters; Application service provider (ASP) featuring software which provides programming and interface tools to connect communications services with business applications providing open, configurable connections of cloud-based solutions and capabilities as well as on-premise solutions and capabilities namely, telecommunications software used to connect a user's business applications with telecommunications services providers through the means of at least one of video conferencing, voice, video data, teleconferencing and video conferencing, online messaging and collaboration in the nature of computer desktop, mobile or tablet device video transmission or audio transmission, and text messaging in the nature of internet based text transmission using a desktop, mobile or tablet device.

telecommunications; chat room services; portal services; services related to the uploading, downloading, streaming and other forms of disseminating digital material, including text, images and video

computer hardware and software; pages downloadable from the internet; computer and mobile based software applications

education; providing of training; entertainment; providing or education and training via 'n online media platform

Scientific, nautical, surveying, electric, photographic, cinematographic, optical, weighing, measuring, signaling, checking (supervision), life-saving and teaching apparatus and instruments; electronic, photographic and cinematographic apparatus; apparatus for recording, transmission or reproduction of sound or images; magnetic data carriers; recording discs; geophysical apparatus; where applicable components and accessories for all the aforegoing.;