Computer software for reviewing and analyzing the content of communications, namely, phone calls, emails, web chats and text messages, for spotting keywords and phrases, evaluating script adherence, improving routing, detecting emotion, and assessing communication metrics,DECEMBER 2011 CIPC PATENT JOURNAL 170 for customer service centers and call centers

Accounting and auditing; tax preparation; consultancy; analysis; appraisal; management and administration; information; research; advertising and publicity; public relations; exhibition and trade fair services; organization; computer database services; recruitment; services for or pertaining to all or any of the aforegoing;

Financial; consultancy; actuarial; appraisal, assessment, evaluation; capital investments; collection; brokerage; guarantee; information; exchange; savings; security; swapping; clearing house; deposit; underwriting; insurance; planning; services for or pertaining to all or any of the aforegoing;

Audio equipment consists of stereo audio speakers, built-in wireless communication receivers and docks for use with portable electronic apparatus, including, electronic book readers, tablet computers, mp3 players, mp4 players, mobile phones, and smart phones; computer application software for portable electronic apparatus to install and control audio equipments aforementioned; blank Universal Serial Bus (USB) flash memory drive; camcorders; computer game software; computer network hubs, switches and routers; computer software for instant messaging, sending and receiving emails and contact information, schedule sharing and contents sharing; computer software for managing and organizing various digital reading contents ,including, e-books, e-newspapers, thesis, and e-magazines; computer software for personal information management; computer software for purchasing, downloading, playing or listening to music; computer software for purchasing, subscribing, downloading, playing or listening to digital reading contents, including, e-books, e-newspapers, thesis and e-magazines and electronic games; computer software for use in recording, organizing, transmitting, manipulating and reviewing text, data, audio files, video files and electronic games in connection with televisions, computers, music players, video players, media players and mobile phones; computer application software for use in voice recognition; computer software for use with satellite and Global Positioning System (GPS) navigation systems for navigation, route and trip planning, and electronic mapping; computer software for travel information systems for the provision or rendering of travel advice and for information concerning hotels, landmarks, museums, public transportation, restaurants and other information regarding travel and transport; computer software suggesting the most suitable pen-input applications for the mobile device; computer software to be used for viewing and downloading electronic maps; computer software embedded on portable phones and/or portable computers that allows users to play and download electronic games, listen to and download ring tones and music, and view and download screen savers and wallpapers; computer software to edit daily activities, address book, calendar, memos, and multimedia contents stored in mobile devices; computer software to enable authoring, posting, uploading, downloading, transmitting, receiving, editing, extracting, encoding, decoding, playing, storing, organizing, showing, displaying, tagging, blogging, sharing or otherwise providing electronic media or information over the Internet or other communications network; computer software to enable users to program and distribute audio, video, text and other multimedia content, including, music, concerts, videos, radio, television, news, sports, games, cultural events, and entertainment-related and educational programs via communication network; computer software to receive, transport, encode, decode, decrypt, encrypt, transmit, multiplex, de-multiplex, and manipulate video and other data in digital format to deliver television and other video programming to appropriate video devices for distribution of television programming for viewing on television sets; computers; digital albums in the nature of digital photo viewers; digital cameras; digital photo frames; digital set-top boxes; downloadable digital images, including, downloadable photographic or video images in the field of education and entertainment; downloadable ring tones; DVD players; electronic whiteboards; facsimile machines; hard disk drives; Intercom key terminals for connection to a telephone network; Internet Protocol (IP) Phone; Internet protocol (IP) private branch exchange switchboards; key phone operating system software; Key phone switch boards; Local Area Network (LAN) Switches; mobile phone and tablet computer accessories, including, batteries, electric battery chargers, data communication cables, wired headsets, wireless headsets, ear phones, car chargers, cases for mobile phones and electronic devices, hands frees kits adapted for use with mobile phones and tablet computers, flip case covers adapted for mobile phone and tablet computer, stylus, phone holders and phone straps; replacement front panels for mobile phones and portable computers; audio docking stations for connecting mobile phones and tablet computer to audio amplifiers; holders adapted for mobile phones; mobile phone operating system software; mobile telephones; monitors [computer hardware]; MP3 players; network access server hardware; network access server operating software; Personal Digital Assistants (PDAs); portable computers; Portable Multimedia Player; printers for computers; semiconductors [chips]; smart phones; software for network management system; stylus for portable electronic devices; tablet computer operating system software; tablet computers; telephones; telephones used as terminal devices for Internet protocol (IP) private branch exchange (PBX); television receivers; three dimensional (3D) eyeglasses; wide area network(WAN) routers

Apparatus for lighting, electric lamps, lighting fixtures and lighting installations; lighting fixtures and lighting installations, fitted with LED light sources; parts of the aforesaid goods.

Scientific and technological services and related research and design services; services in the field of industrial analysis and industrial research; design and development of computer hardware and software; providing access time to a computer, as well as advice in this regard; providing access time to the internet, as well as advice in this regard; testing, inspection and consultancy in the field of lighting and energy; testing and inspection of lighting apparatus and lighting installations; certification services in the field of lighting and in the field of energy; technical advice in relation to the services mentioned in this class; design of communication systems; engineering services relating to the design of communications systems.

Control apparatus and computer software programs for lighting systems, not included in other classes; electronic ballasts for lighting purposes; light emitting diodes (LEDs), organic light emitting diodes (OLEDs), laser diodes DQG]HQHUGLRGHVVRFDOOHG�6ROLG 6WDWH�OLJKWLQJDQGelectronic lighting components, in particular LED modules consisting fully or partially of integrated LEDs, OLEDs, polymer emitting diodes; optical control apparatus, thermal control apparatus, electronic circuits for light control systems and light management systems.

Advertising services; promotional services; bookkeeping and auditing services; tax consultation, tax preparation, accounting, business auditing and business consultation services; business administration; business advisory services, consultancy and information services; business advisory and management services relating to operating model and business systems effectiveness, business restructuring, direct and indirect tax, finance and accounting; provision of business information; office functions; business and marketing research services; business surveys relating to financial services; market surveys; market survey analysis; data processing; arranging of presentations for business, commercial and trade purposes; business management services; business management consulting services; business transaction advisory services; business modelling services; business consulting in the field of formulating business models; business restructuring services in the nature of business organization advice; business benchmarking services; expert evaluation and reports relating to business matters; collection and systemisation of business data; economic forecasting and analysis; business appraisals; business data analysis; analyses and appraisals of enterprises; analysis, preparation and writing of business reports; compilation and systemisation of information into computer databases; computerised file management; financial statement preparation and analysis for businesses; due diligence services; tax accounting services; business organisation consulting services; tax advisory services; tax and duty consultation services; tax performance advisory services; business and tax audit support services; tax compliance support services; business advisory services, including, tax effective supply chain management services; financial record keeping for regulatory tax compliance purposes; management of tax files; tax declaration procedure services; tax filing services; business consulting relating to helping clients automate tax functions through assessments of management procedures and physical operations; business consulting in relation to the monitoring of internal influences, including, corporate strategy, enterprise and governance, and external influences, including regulatory requirements, changes in the economic and industrial sectors, to increase tax function performance through data assessment and analysis and management of analytics, process, technology, risk, and talent; providing a website featuring resources, information, news and commentary regarding tax and tax issues; providing a website featuring public policy and regulatory information in the field of tax reform and tax policy; providing an on-line searchable database featuring business contacts; consultancy relating to business documentation management; compilation of statistics; business project management; information, advisory and consultancy services relating to the aforesaid services.

Financial affairs; financial management, assistance, advice, consultancy, information and research services; financial cross border advisory services; insolvency services; investment services; valuation services; corporate finance services; corporate financial consulting; financial analysis; corporate financial analysis; corporate asset valuation; financial valuation of real and personal property; financial analysis and consultation, including, restructuring of bankrupt companies; insurance consultation, including, insurance regulatory support and advisory services; intellectual property valuation services; estate agency and estate management services; monetary affairs; clearing (financial); financial services relating to monetary affairs; actuarial services; fiscal assessments; financial benchmarking services; preparation of financial reports and analysis; information, advisory and consultancy services relating to the aforesaid services.

Information technology consulting services; design and development of computer hardware, firmware and software; design and development of computer software for use in processing, generating, tracking, calculating, measuring, reporting, and analysing information in the fields of accounting, business, compliance, account auditing, tax preparation and management, business management, financial management, documentation management, and information technology; consultancy, advice, assistance, analysis, design, evaluation and programming services relating to computer software, firmware and hardware; consultancy, advice, assistance, analysis, design, evaluation and programming services in relation to software; consultancy, advice, assistance, analysis, design, evaluation and programming services in relation to data management software; computer programming; research, development, design, testing, monitoring, inspection, and analysis in the fields of telecommunications, computers, computer systems and computer networks; rental of computer software, firmware and hardware; rental of data management software; provision of information (not included in other classes) relating to technical matters, information technology; provision of information on technology and its application to digital tax strategy, including, blockchain technology, robotic process automation, AI and machine learning, and 3D printing; technical project studies; computerised analysis of data; software as a service [SaaS]; software as a service [SaaS] services for use in database management in the field of financial reporting and compliance; hosting services: providing temporary use of on-line non-downloadable software for use in processing, generating, tracking, calculating, measuring, reporting, and analysing information and reports in the fields of accounting, business, compliance, account auditing, tax preparation, business management, financial management, HR, sales, marketing, branding, legal, trade, manufacturing, supply chain and information technology; providing temporary use of on-line non-downloadable software and applications for providing a graphical presentation of business performance data, for use with global computer networks for database analysis, database and spreadsheet applications, for business data analysis and assessment, for data management, for fact management and pattern analysis, audit, intelligence and knowledge tax management process; platform as a service (PaaS) in the fields of accounting, business, account auditing, tax preparation, business management, financial management, documentation management, information technology, and for generating corporate tax and tax compliance reports; providing temporary use of on-line non-downloadable software for enabling multiple users to share data files, databases, and other project materials with one another; providing temporary use of on-line non-downloadable software for enabling multiple viewers to view, add, collect, edit, update, manage, modify, organize, store, track, and bookmark content and data on a centralized platform; providing temporary use of on-line non-downloadable computer software for use by multiple users to collaborate on projects and documents, including the ability to track multiple simultaneous projects, and assess the tax status of projects; data storage; electronic storage of documents; IT project management; database development and maintenance services; data conversion of electronic information; maintenance of computer software; information, advisory and consultancy services relating to the aforesaid services.