Computer software platform for managing unified communications and contact center solutions in the fields of converged infrastructure, virtualization, data center deployment, management, and reference architecture; Software for creating, delivering, deploying, integrating and managing virtualized computer applications in the fields of communications, data security, system performance and monitoring, data center deployment, management, and reference architecture; Software for use in configuring, managing, monitoring, supporting and securing data, virtualization and computer hardware, applications and networks in the field of communications.

Software which provides cloud based video conferencing capabilities, namely, video, audio, data collaboration, and text chat; Software which provides persistent collaboration and communications environments through allowing users to communicate in both real time and asynchronous modes, with one or multiple other users, via text, voice, or video; Software which provides a contextual repository of communications artifacts in the nature of a computer software platform with a database housing users and call detail information that enable users to review previous communications sorted or selected by participants, subject, date/time, and other parameters; Downloadable mobile application and desktop software for telecommunications, namely software used to connect business applications with telecommunications services providers through video conferencing, voice, video data, teleconferencing and online messaging;

Telecommunications

Computer software for use in the operation, management and reporting of telecommunications contact centers; Computer software for providing telecommunications contact centers with cloud-based services and social media access in its operation, management and reporting

Non-downloadable software platform for contact center and customer interaction management, namely, a software platform that provides intelligent multichannel routing, distributing, queuing, auditing, real-time reporting, tracking, recording and storage of all customer interactions across every customer interaction channel, namely, voice, email, SMA, web chat, social media and text and that stores and manages customer data; Providing cloud-based, online non-downloadable software for management of contact center platforms; Providing on-line non-downloadable software that allows users to utilize VOIP communication services, instant messaging communication services, and video communication services; Providing on-line, non-downloadable software for communication via the internet; Providing on-line, non-downloadable software for enabling subscribers to communicate via the internet; Providing on-line non-downloadable software for live chat; Providing on-line non-downloadable software for real-time customer support, customer service and customer engagement; Providing on-line non-downloadable software that allows customers to converse with a customer service representative in real time via live chats

Downloadable cloud-based and on-premise artificial intelligence (AI) / machine learning (ML) customer service software for simulating conversations, mining and analyzing data utilizing natural language processing (NLP) and computational linguistics in connection with real-time and historical digital customer attributes; Downloadable cloud-based and on-premise AI / ML-based chat-bot, voice assistant software via Speech-to-Text and Text-to-Speech and virtual agent software for automating customer inquiries via private social media messaging, mobile app-chat, web-chat, and SMS, and for mining public social media postings and social media posts of short character length; Downloadable cloud-based and on-premise AI / ML-based chat-bot, voice assistant software via Speech-to-Text and Text-to-Speech and virtual agent software for simulating conversations, augmenting agent interaction with customers via private social media messaging, mobile app-chat, web-chat, and SMS, and for mining public social media postings and social media posts of short character length; Downloadable cloud-based and on-premise AI / ML customer service software having cognitive computing technologies that provide multi-modal NLP, AI / ML, simulated conversations and predictive analytics for contextual analysis in connection with customer agent interactions; Computer software that integrates NLP, ML, Computational Linguistics (CL), Information Retrieval (IR) and Language Identification (LI), which is capable of understanding general human queries and formulating responses; Computer software and instructional manuals as a unit sold as subscription or under right-to-use, all of which relate specifically to cognitive computing technologies that provide multi-modal natural language processing, generation, reasoning and machine learning for contextual analysis and natural interaction; Downloadable cloud-based and on-premise computer software for use in controlling the operation and execution of computer systems, programs, and networks, downloadable cloud-based and on-premise computer software for use in connecting disparate computer networks and systems, servers and storage devices, downloadable cloud-based and on-premise computer operating system software, downloadable cloud-based and on-premise computer software for linking together computers and for enabling computing across a globally accessible network, and downloadable cloud-based and on-premise computer software for managing software and processes that exist within an information technology environment, and instructional manuals sold as a unit therewith, all of which relate specifically to cognitive computing technologies that provide multi-modal natural language processing, generation, reasoning and machine learning for contextual analysis and natural interaction; and downloadable cloud-based and on-premise computer software that integrates NLP, CL, IR, LI, and ML which is capable of understanding general human queries and formulating responses.

Providing temporary use of non-downloadable AI / ML customer service software for simulating conversations, mining and analyzing data utilizing NLP and computational linguistics in connection with real-time and historical digital customer attributes; Providing temporary use of non-downloadable AI / ML-based chat-bot, voice assistant software via Speech-to-Text and Text-to-Speech and virtual agent software for automating customer inquiries via private social media messaging, mobile app-chat, web-chat, and SMS, and for mining public social media postings and social media posts of short character length; Providing temporary use of non-downloadable AI / ML-based chat-bot, voice assistant software via Speech-to-Text and Text-to-Speech and virtual agents for simulating conversations, augmenting agent interaction with customers via private social media messaging, mobile app-chat, web-chat, and SMS, and for mining public social media postings and social media posts of short character length; Providing temporary use of non-downloadable AI / ML customer service software having cognitive computing technologies that provide multi-modal NLP, AI / ML, simulated conversations and predictive analytics for contextual analysis in connection with customer agent interactions; Providing temporary use of non-downloadable computer software for use in controlling the operation and execution of computer systems, programs, and networks, providing temporary use of non-downloadable computer software for use in connecting disparate computer networks and systems, servers and storage devices, providing temporary use of non-downloadable computer operating system software, providing temporary use of non-downloadable computer software for linking together computers and for enabling computing across a globally accessible network, and providing temporary use of non-downloadable computer software for managing software and processes that exist within an information technology environment, all of which relate specifically to cognitive computing technologies that provide multi-modal natural language processing, generation, reasoning and machine learning for contextual analysis and natural interaction; and providing temporary use of non-downloadable computer software that integrates NLP, CL, IR, LI, and ML which is capable of understanding general human queries and formulating responses.

Administration of a partnership program for enabling participants to obtain discounts on goods and receive improved services; Administration of a partnership program for enabling participants to provide improved services through discounts on goods and services; Customer loyalty services for commercial, promotional and/or advertising purposes; Providing information on marketing, sales, promotional, incentive award and loyalty programs for individuals and businesses.

Application service provider (ASP) featuring software for use in telephony and messaging applications namely, a hosted software service used to connect VOIP telephone handsets or software based telephone applications through the internet for the purpose of making telephone calls; Application service provider (ASP) featuring software for persistent collaboration and communications environments through allowing users to communicate in both real time and asynchronous modes, with one or multiple other users, via at least one of text, voice, and video; Application service provider (ASP) featuring software which provides a contextual repository of communications artifacts that enable users to review previous communications sorted or selected by participants, subject, date/time, and other parameters; Application service provider (ASP) featuring software which provides programming and interface tools to connect communications services with business applications providing open, configurable connections of cloud-based solutions and capabilities as well as on-premise solutions and capabilities namely, telecommunications software used to connect a user's business applications with telecommunications services providers through the means of at least one of video conferencing, voice, video data, teleconferencing and video conferencing, online messaging and collaboration in the nature of computer desktop, mobile or tablet device video transmission or audio transmission, and text messaging in the nature of internet based text transmission using a desktop, mobile or tablet device.

Cloud telecommunication services in the nature of providing access to telecommunication networks; telecommunications and global computer network services, namely electronic, digital and wireless transmission services of data, voice and video; electronic store-and-forward messaging services; wireless digital messaging; network conferencing and video teleconferencing services; multimedia network conferencing services; voice over IP routing (VOIP) services; electronic data interchange services